Everything your IT
needs.

One contact
for all your IT.

When IT is handled on the side, it tends to slip — until something fails. With a maintenance contract, we take over ongoing support: monitoring, updates, maintenance and help for your staff, on site or via remote support.

• A dedicated contact who knows your environment
• Around-the-clock monitoring of servers, network, services and Active Directory; response as agreed in your contract
• Emergency hotline: with a maintenance contract, availability and response times depend on your SLA tier; without one, we help on a best-effort basis, new customers included
• Critical security updates promptly, everything else in the regular maintenance cycle
• Changes only after agreement, documented in our ticket system, with a backup before any major intervention
• Remote access only with your approval over encrypted connections; permanent access only by agreement

Servers that
keep running.

If a single server fails, the whole office often comes to a standstill. We plan, build and run virtualised server environments — from a single server to a highly available cluster in which the remaining servers take over the work.

• High-availability clusters of any size (e.g. Proxmox VE, VMware or Hyper-V), maintenance without interruption thanks to live migration
• Distributed, self-healing and encrypted storage in clusters (e.g. Ceph); on single servers, software RAID with checksums (e.g. ZFS)
• Windows and Linux servers: domain controllers, file servers and terminal servers with graphics acceleration
• Migration of existing servers to new hardware in maintenance windows outside your business hours
• Fast fibre connections in whatever speed class your environment needs, including bonded links

Your network,
secured.

A network that has grown without clear boundaries is a risk. We plan and run your firewall, divide your network into secure zones and connect home offices and sites over encrypted links — all properly documented.

• Firewalls with intrusion detection and prevention (IDS/IPS), as a fail-safe pair if required
• Separate networks (VLANs) for office, guests, telephony and technical equipment
• Home-office VPN that connects automatically, with certificate-based sign-in — for Mac and iPhone too
• Site-to-site VPN and fibre connections terminated directly at the firewall
• LAN and Wi-Fi with managed switches and access points; central IP and network documentation, reconciled automatically

Security instead
of gut feeling.

Attacks often start inconspicuously, and customers increasingly ask for evidence. We secure your systems technically, train your staff and provide the documents you need for data protection and supplier audits.

• Hardening, monitoring of local accounts and alerts on sign-ins from unknown networks
• Multi-factor authentication and conditional access, encrypted laptops and storage media, centrally managed endpoint protection
• Security awareness training for your staff, on site or online: spotting phishing, strong passwords, working safely with email and data
• Data processing agreement under Art. 28 GDPR, including technical and organisational measures and a list of sub-processors
• Support with NIS2 and with supplier self-assessments for TISAX- or ISO 27001-certified customers — no legal advice
• Advice on data-sovereign alternatives if your data should not be stored in US clouds

Back it up —
and get it back.

A backup is only as good as the restore. That is why we don't just set up backups, we verify them — automatically and, if you wish, with real restore tests.

• Backup concept for servers, workstations and important data, with retention rules and automatic verification
• Backup for Microsoft 365: mailboxes, Teams, SharePoint and OneDrive, down to individual emails
• Encrypted off-site copy in an ISO 27001-certified data centre — the storage is provided by our sister brand 1st Cloud
• Restore tests as agreed
• UPS with orderly shutdown of servers and clusters; redundant disks, power supplies and firewalls

From the box
to the desk.

New staff, new devices, new software: we set up workplaces and mobile devices consistently, manage them centrally and take care of Microsoft 365 — from buying licences to archiving email.

• Windows, Mac and Linux workstations, printers and peripherals; encryption and troubleshooting after updates
• Mobile device management for smartphones, tablets and laptops: set up centrally with consistent policies, locked or wiped remotely if lost
• Active Directory and group policies, Linux servers properly joined to the domain, hybrid identity with Microsoft 365
• Microsoft 365 licences directly from us, on monthly or annual terms; management of mailboxes, access and rooms
• Spam and malware filtering in front of your mailboxes, email archiving and secure operation of your own mail servers
• Terminal servers for central application access, including over VPN

Phones that
just work.

When the phone doesn't ring, your customers notice first. We set up IP phone systems, connect them properly to your line and firewall and take care of things when something goes wrong.

• Set-up and operation of IP phone systems and IP handsets
• Connection of SIP trunks from major providers, with the firewall configured for voice
• Fault analysis based on call and connection logs, resolved directly with the provider
• Support for existing systems, including analogue devices
• Meeting rooms for Microsoft Teams and other conferencing solutions, with camera and microphone

Less typing,
more done.

Many processes take time because data is copied by hand from one system to the next. We connect your systems, automate recurring tasks and use AI where it genuinely helps — in a privacy-compliant way.

• Set-up and configuration of ERP and CRM systems such as Odoo or SAP
• Integrations between your systems and automation with PowerShell, Python and Bash
• AI integration in business processes — in use at our own company for automated document processing
• Advice on AI on your own infrastructure: model selection, hardware and cost-effectiveness

Well advised,
well built.

Which firewall, how many servers, cloud or your own hardware? We give vendor-independent advice, procure what suits you and, for new buildings, plan the IT in from the start.

• IT concepts and architecture decisions, e.g. Microsoft 365 or self-hosting
• Procurement of servers, network equipment, firewalls and licences — including tested refurbished parts if you wish, always with compatibility and firmware checks
• Building IT for new builds: server rack, fibre, patch panels, PoE switches, Wi-Fi and cameras
• Smart home and building automation, access control, video intercom and multi-room audio
• Video surveillance with local recording — your footage stays on your premises
• Project documentation and status updates throughout the project

IT for design
practices.

Architecture, engineering and planning practices work with large project files and demanding software. We know the typical bottlenecks and make sure that even large projects run smoothly.

• Allplan, AutoCAD and other CAD/BIM programs on file and terminal servers, performance analysis when opening large projects
• Fast storage for large CAD and project data
• CAD workstations and multi-user access via terminal servers, with the right licensing
• Office and project software for planners such as PROJEKT PRO, accounting and tax software such as DATEV: updates and troubleshooting
• Printing over VPN links, including on large multifunction devices

Hosting comes
from 1st Cloud.

Servers and storage in the data centre, web hosting, domains, email and private cloud storage are run by our sister brand 1st Cloud on its own infrastructure. We look after everything that runs at your premises and connect the two.

Examples from
our practice.

Examples of software we use in the individual areas. The list is not exhaustive: we are vendor-independent and also know our way around comparable systems.